RETURNS MADE EASY

At Max & Lily®, your satisfaction is our priority! If your order doesn't meet your expectations, don't worry – we're here to help you every step of the way.

RETURNS POLICY

We gladly accept returns of new, unused, unassembled, and undamaged items within 30 days of delivery receipt. We aim to ensure your return process is smooth and stress-free.

To start your return, simply fill out our Return Request Form. . Once completed, our Customer Service team will guide you through the next steps.

PACKAGING & SHIPPING

We kindly ask that returned items are shipped back in their original packaging if possible. If the packaging is no longer available, please ensure proper packaging to prevent any damage during transit.

Contact our Customer Service team for a return shipment authorization and detailed delivery instructions. Please note that your estimated shipping charges reflect our discounted rates.

REFUNDS & CREDITS

Once we receive your return and ensure that the items are in good shape, we will issue a refund. Please note that there may be a 10% restocking fee. If you opt for a store credit, the restocking fee will be waived - our way of saying thank you!

We're committed to making your return experience hassle-free and pleasant. If you have any questions or concerns, don't hesitate to reach out to us. Your satisfaction is our top priority!

FINAL SALE ITEMS

Mattresses are final sale and cannot be returned.

MISSING PARTS OR ORDER

Please complete the replacement request form on our website.
*Due to increased order volume, we are experiencing delays in processing replacement part orders. We thank you for your understanding and patience.

MISSING OR DAMAGED PARTS

We want to ensure your complete satisfaction with every order. If you discover any missing or damaged parts, please let us know within 30 days of receiving your order. We're here to help make things right!

MISSING ORDERS

For orders confirmed as delivered by FedEx, please report any missing items within 14 days of the tracked delivery date. Your satisfaction is our priority, and we'll work swiftly to resolve any issues.

CHANGES AND CANCELLATIONS

We understand that sometimes plans change. While we strive to accommodate all requests, please understand that due to our timely shipping and processing times, we may not be able to fulfill every change or cancellation request. Once an order has begun processing or has been shipped, changes or cancellations may not be possible.

If you need to request a change or cancellation, please reach out to us at customercare@maxandlily.com. We're here to assist you every step of the way!