We want you to love your new Max & Lily­® as much as we do! If something’s not right with your order, please contact us and we'll work with you to make it right.

ORDER CHANGES

Orders received during standard business hours 8:30 am – 5:00 pm Monday – Friday typically begin processing immediately. Orders received outside business hours begin processing the next business day.

To request an order change, please complete the Order Request Form within 24 hours of placing your order. We will make every effort to accommodate order changes, but please note that not all change requests can be accommodated.

Orders which are being picked or have been processed and shipped cannot be changed or cancelled. Changes include but are not limited to: item color, item size, shipping address, etc. Flash sales and any orders that have shipped are not eligible for price matching.

Any changes to address while orders are in transit may incur administrative or rerouting fees.

ORDER CANCELLATIONS

Orders received during standard business hours 8:30 am – 5:00 pm Monday – Friday typically begin processing immediately. Orders received outside business hours begin processing the next business day.

To request an order cancellation, please complete the Order Cancellation Form within 24 hours of placing your order. We will make every effort to accommodate cancellations, but please note that not all cancellation requests can be accommodated.

Orders which are being shipped or have been processed and shipped cannot be changed or cancelled and will be treated as a return. Costs associated with returning canceled orders and shipments will be the responsibility of the customer.

RETURNS

Returns of new, unused, unassembled, and undamaged items will be accepted within 30 days of delivery receipt. To initiate a return, please complete the Return Request Form.

Returned items must be shipped at the expense of the customer via the same carrier & service by which they were delivered. Original packaging is preferred, but in the event it is no longer available, please ensure items are packaged properly to prevent damage during return transit. 

Contact our Customer Service team for a return shipment authorization and warehouse address/delivery details. Please provide a photo before the return can be authorized. This can be as simple as a picture taken on your phone - we just need a “before” image in case there is any damage to the item in transit back to us.

On the return shipping label, indicate the provided return authorization number.