SATISFACTION GUARANTEE

At Max & Lily®, your satisfaction is our priority! If your order doesn't meet your expectations, don't worry – we're here to help you every step of the way. If your order doesn't meet your expectations, don't worry – we're here to help you every step of the way. We offer hassle-free returns with pickup right from your doorstep.

RETURNS POLICY

We gladly accept returns of new, unused, unassembled, and undamaged items within 30 days of delivery receipt. We aim to ensure your return process is smooth and stress-free.

To start your return, simply fill out our Return Request Form. . Once completed, our Customer Service team will guide you through the next steps.

PACKAGING & SHIPPING

We kindly ask that returned items are shipped back in their original packaging if possible. If the packaging is no longer available, please ensure proper packaging to prevent any damage during transit.

Contact our Customer Service team for a return shipment authorization. We’ll schedule a pick up right to your door! Just pop the label on the box and leave it available for the pick-up team. Please note that your estimated shipping charges reflect our discounted rates and our hassle-free pickup from your doorstep.

REFUNDS & CREDITS

Once we receive your return and ensure that the items are in good shape, we will issue a refund. Please note that there may be a 10% restocking fee. If you opt for a store credit, the restocking fee will be waived - our way of saying thank you!

We're committed to making your return experience hassle-free and pleasant. If you have any questions or concerns, don't hesitate to reach out to us. Your satisfaction is our top priority!

WARRANTY

We offer a one-year warranty from the date of delivery, covering any defects in materials or workmanship. If you encounter any issues with your Max&Lily product, just let us know, and we’ll arrange for repairs, replacement parts, or a full replacement if necessary.

Please keep in mind that our warranty is non-transferable and doesn’t apply to resold items. It’s valid only for products used as intended and under normal conditions. Any damage or defects caused by misuse, accidents, modifications, or commercial use won’t be covered under our warranty.

FINAL SALE ITEMS

Mattresses are final sale and cannot be returned.

MISSING PARTS OR ORDER

Please complete the replacement request form on our website.
*Due to increased order volume, we are experiencing delays in processing replacement part orders. We thank you for your understanding and patience.

MISSING, DEFECTIVE OR DAMAGED ITEMS

We want to ensure your complete satisfaction with every order. If you discover any missing or damaged parts, please let us know within 30 days of receiving your order. Please send us photographs of the issue from various angles and distances. If available, include photos of the original packaging, as it may have been damaged during transit. Our Customer Service team will work with you to arrange for necessary replacement parts. We're here to help make things right!

MISSING ORDERS

For orders confirmed as delivered by FedEx, please report any missing items within 14 days of the tracked delivery date. Your satisfaction is our priority, and we'll work swiftly to resolve any issues.