Great but damaged
"We purchased the loft bed with desk and stairs for our daughter. When it arrived, we opened the desk and immediately noticed it was damaged. We also noticed some damage on the stairs although it was minor enough that we were able to glue and clamp it to fix it. We contacted support about the desk damage and they shipped us a replacement. The replacement showed up with worse damage than the original. We contacted support again and had to have a third desk shipped. The third desk arrived completely in tact. Overall, we are happy but it was a bit of a hassle getting so many replacements. Overall, their support was absolutely wonderful. We never had to argue or fight with them to get the replacements. We just provided proof of the damage and they issued the replacement immediately. I think the company would do well to invest in higher quality packing foam. It is very cheap, brittle foam and is probably part of the reason they kept showing up damaged."














